Help

Sanofi-Aventis takes Web user disabilities very seriously and is committed to providing an accessible site that conforms to level Double-A of the WCAG 1.0 international accessibility guidelines.

• Accessibility policy
• Browser compatibility
• Documents to download
• Search Engine
• Browsing the site
• Customizing the display
• Video clip subtitles

Accessibility policy

This site was designed in accordance with W3C web standards, notably the directives concerning web content accessibility issued by the WAI initiative. All pages with a URL beginning "http://en.sanofi-aventis.com/" conform to level Double-A of WCAG 1.0.

To verify the site’s level of compliance, a validation audit has been performed by Ipedis, a company with renowned expertise in web accessibility. Ongoing site accessibility is to be ensured by a system of quarterly monitoring audits, also conducted by Ipedis. Should you discover an error or omission on any page of the site, or encounter any difficulties, please do not hesitate to notify us by using the contact sheet.

Browser compatibility

This site is compatible with all recent browsers supporting HTML 4.01 and CSS 2, and respecting the XHTML and CSS language and grammar recommended by the W3C.

Subsequently, this site means that for optimum viewing of this site, you should use the latest generation of browsers, but it remains accessible with older versions.

We recommend you use the following browsers:

• On Mac.OS.X (Macintosh operating system 10): Opera, Safari, Mozilla Firefox
• On Windows: Mozilla Firefox, Opera, Internet Explorer 6, HPR (Home Page Reader)
• On Linux: Mozilla Firefox, Opera

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Documents to download

Some of the downloadable documents are presented in at least one accessible format (HTML, TXT (Text only), RTF, Microsoft Word, PowerPoint, Excel).

You can however also find downloadable documents in PDF format with no directly accessible format associated with them.

If you do not have Acrobat Reader, you download it from Adobe's site: download Acrobat Reader (http://www.adobe.com).

You can also transform PDFs into a classic HTML format using Adobe's online conversion engine. To do this, copy the address of the link to the PDF file and paste it into the relevant field: Adobe online conversion tool (http://www.adobe.com).

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Search Engine

The search engine results correspond to a "text only" extraction of the pages the closest to your query.

How to search

• The search engine enables you to look for content without using the traditional navigation method.
• You may only search on terms of more than three characters.
• The maximum length is 200 characters.
• You can use quotation marks to search for an exact phrase.
• You can search on several words. For example, if you enter "flu epidemic" as the search criteria, the search engine will look for all documents containing the words "flu" and "epidemic" or both.
• Searches are not case-sensitive and do not take accented characters into account.
• You can search on the start of a word by entering a " * " at the end of the word. For example, if you search on "mat*", you will find articles containing the word "maternal" and the word "material". There must be at least three characters before the asterisk.
• You can choose to sort the results by section or by publication date.
• Using the advanced search form, you can restrict the search to one or more main sections of the site. By default, if you do not limit the search, it is carried out on the whole site.

Navigating in Search Results Pages

Since searches can return a large number of results, there are a number of methods to make it easier to read the results available to users:

• Presentation of the results: at the start of the list of results the total number of search results, the number of pages and the number of the results page currently displayed are specified.
• Pagination of the list of results: by default, a maximum of 50 results per page are listed, but you may choose to display 10, 20 or 50 results per page by using the form just above the navigation bar for the results pages.
• Navigation between the results pages: a navigation bar at the bottom of the page enables you to choose the results page to display (using the page number) or to directly select the first or last page of results.

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Browsing the site

Logo

On all pages, click the logo in the header to go back to the home page.

Major Sections

Main links represent the first navigation element available at the top of the page. They enable you to directly access the main sections of the site:

• Go to content
• Go to the main sections menu
• Go to the subsections menu
• Go to the search engine
• Go to the languages menu
• Go to the help menu
• Go to the contacts slot

Tools and services

The main links are completed by the navigation aids placed - for graphic-interface browsers - at the top right of each page

Main links available on the site:

• "Sanofi-aventis" group site
• Contact form
• This navigation help document
• Site map
• Links enabling access to the help page, site map, news page, main navigation block and bottom of the page are placed at the start of the page. A secondary navigation system groups together all links concerning the major section currently being viewed, when relevant

Page footer links

These include all the main navigation links plus the contact, help and site map links.

Navigating within a page

Quick access links

Links enabling you to go to the main navigation block, directly access content and the bottom of the page are just before the sanofi-aventis logo.

Their implementation means they should be useable for most technical aids such as voice synthesizers and Braille slots. These links appear when the main layout of the site is disabled using the browser options.

Summary of long articles

All long articles are split and displayed chapter by chapter. On each of the chapter pages of an article, a table of contents is displayed enabling you to navigate between the various chapters of the article.

Footnote

Some pages contain additional endnotes. You can directly access these notes using a link placed over the note marker. In the same way, in the notes themselves, a link to the reference enables you to go back to the part of the text that indicated the reference.

Breadcrumb navigation

The breadcrumb navigation is present on each page. It enables you to locate your position and rapidly go back to higher navigation levels

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Customizing the display

How do I increase the font size?

With Internet Explorer: go to the View menu/Text size and choose the desired size.

With Mozilla: simultaneously press the following keys:

• CTRL and + to increase the size
• CTRL and - to reduce it
• CTRL and 0 to go back to the initial size

Applying your customized style sheet

You can view the site layout using alternative user-defined style sheets.

You can define an alternative style sheet using the View menu of browsers that support alternative styles:

• Firefox, Mozilla: View menu / Page style
• Opera 7: Style menu
• Internet Explorer 6.0, HPR 3.0: with the menu Tools / Internet Options / General tab / Accessibility

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Video clip subtitles

In order to meet the WCAG 1.0 accessibility guideline specifications, subtitles have been provided for video clips on the site in Real Player and Windows Media Player formats (using SMIL and SAMI technologies respectively).

For Windows Media Player format, subtitles need to be activated manually. This can be done by launching Windows Media Player, clicking the Play menu, pointing to Lyrics, captions and subtitles, and then clicking On if available.

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